Note For each item type that you want to sync, you must select the accounts and the Outlook folder to which you want to add new items. Close the Sync Services dialog box, and then on the confirmation message, click OK. Now, your Outlook data is synchronized with the Sync Services database.
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It's says sync pending then folder is up to date but nothing new appears unless I clear the mailbox cache. That basicly only gives me new items up to that point and goes back to not syncing. I thought maybe the cache was corrupt but it seems like something else that is either corrupting it or its another issue entirely. I tried enabling sync error logging (per the Internet suggestion) that did nothing. It works fine on all other machines.
I have to add that we reinstalled the OS and MS Office from the 365 portal and it's still happening. I second this idea. Outlook for Mac, which uses EWS, seems to choke hard when a folder within a mailbox gets too many individual items in them, especially Inbox.
Outlook 2011 was downright terrible, I saw it happen with as few as 1000-2000. Outlook 2016 is significantly better, but I have seen it do sort of the same thing when it starts to encroach 5000+.
Having an overall large total mailbox size just exacerbates this issue further. (We preach best practices to our clients, but we all know how well 'those' users adhere to such advice.) OP should have the user log into OWA and see how many items the Inbox has, and assist in trashing/organizing mail accordingly. Or just make the user do it on their own. Whichever fits their relationship, I guess.
Hello, i have installed Outlook for Mac via the 365 membership and i am struggling to keep my folders (around 15) synced on my Microsoft Exchange Account. The server status is always 'connected' but some folders sometime drop their sync (randomly, right after launching outlook or sometimes a few hours later). I have several clients working well (on my PC, tablet, telephone) which would mean that it is it probably an Outlook for Mac issue. I have seen several threads on this issue but nothing satisfactory for my situation. Thanks a lot for your prompt feedback best, Luiz.